We want our customers to be happy with their product! If you are not satisfied, Elliot Young will accept an item for exchange or return. You may return the item within 10 days of the confirmed USPS receipt date for full credit or exchange (less shipping costs). For either of these options, you must e-mail our customer care team at info@elliotyounla.com to obtain a return authorization number. You will then be e-mailed an RA#, and instructions on where to ship it. The item must be unworn, and still in its original package. When we receive the item in unused condition with a return authorization number, we will give you a refund or credit minus the shipping costs, or send you a different piece depending on the circumstances. Shipping charges are non-refundable.
We stand behind the quality and handmade craftsmanship of all Elliot Young pieces. If the product is determined within 14 days to have a manufacturers defect, we will repair or replace at no cost. Although we check all merchandise for defects and damage prior to shipping, it is the buyers' responsibility to check the product upon arrival to make sure it is free of any defects.
Please note, personalized, custom or any reduced priced items are FINAL SALE and may not be returned or exchanged.
There will be no credits or exchanges for items without a return authorization number. Your items must be returned in the original packaging, including any pouches, and other signature packaging materials. After receiving a return authorization number, all packages must be prepaid. Please return your order with an insured courier for your protection and keep your receipt. Elliot Young is not responsible for items damaged or lost in transit. Once an item is sold, Elliot Young is not responsible for any damages due to wear, negligence, modification or misuse.
Gift Returns
Items received as gifts may be exchanged for another item(s) of equal or greater value. Customer will be responsible for shipping costs.
Repairs
Our quality and craftsmanship is important to us! We accept repairs for items purchased on Elliotyoungla.com only. Repairs for items purchased at one of our retail partners must be returned through the original point of purchase. Pricing for repairs vary depending on the style. To request a repair, please email our customer care team at info@elliotyoungla.com with your original order number and a photo of the item you wish to repair. Elliot Young will assess the repair needed and will follow up within 48hrs with a return authorization and/or any charges for the repair. Any repair needed after 6 months or deemed to be caused by misuse will incur repair and shipping charges at the customer’s expense. Repairs will not be processed without a return authorization.
Description
I am the perfect everyday addition to your neck. And I can be customized with engraving by Elliot Young, or by yourself! I will remind you of loved ones or wonderful events. I am polished and 12mm and on a beautiful 18" satellite chain. I can fit up to 7 letters comfortably in lowercase block style, about 5 in lowercase cursive style, and 3 for Monogram.
*** Please do not add engraving to the text box for the "Plain" option. This is just to order your piece WITHOUT engraving. If you want engraving, choose your engraving style, and add your customization into one of those text boxes. Price is +$25 for engraving.
***Unless otherwise specified, words/names will all be in lowercase letters. Please request Upper/Lower if you would prefer. For dates, unless otherwise specified, we will put a dot between the numbers as pictured. Please request another format if you would prefer.
***Please note: Engraved pieces are not returnable. Email us for questions on engraving before you place your order.
Details
--14K Gold
--Polished finish 12mm 14K gold disc
--Chain is 18"
--Made in the USA
When Will I get it?
Our pieces are handmade and assembled with care. Orders are processed during business hours 9AM to 5PM Pacific time, Monday to Friday (excluding holidays). If an order is placed after hours, it will be processed the following business day.
If you order me engraved, this will ship in 1-2 weeks, plus shipping time. If not engraved, I will ship in 1-3 days.
Once the order is in the hands of the shipping carrier, Elliot Young is not responsible for shipping delays.
