FAQs

We use 14K Gold and Sterling silver, and a variety of beautiful stones including Diamonds, Rubies, Sapphires, Emeralds, Sleeping Beauty Turquoise, Pearls, and more. Stones are natural, so might differ in color and/or shape.

Everything is made by hand, and assembled with care. Orders are processed during business hours from 10AM to 6PM Pacific time, Monday through Friday (excluding holidays). If an order is placed after hours, it will be processed the following business day.

All orders will be shipped out within approximately 3 days of receipt plus shipping time, unless you see a “pre-order” button. In the case of a pre-order where we are out of stock and making the item to order, pieces will ship in 2-3 weeks plus shipping time. Make sure to allow for this time when you order. Please note that your Credit Card will be charged upon ordering. If you need your piece quickly and it’s on pre-order, please email us to see if the item can be expedited—and if not, we can offer alternate colors/styles that can ship more immediately.

Once the order in the hands of the shipping company, Elliot Young is not responsible for shipping delays.

For domestic orders, shipping takes an additional 1-4 days depending on where in the U.S. you are located (items will be shipped from Los Angeles).

We are located in Los Angeles, so please allow appropriate time when shipping.

You may send an e-mail to info@elliotyoungla.com mentioning your order number, date ordered, and your name. We will get back to you with the status of your piece(s) and when they will be shipped/finished.

Shipping Rates & Policies for Domestic Orders

Shipping fees per orders are as follows:

FREE USPS PRIORITY SHIPPING ON ORDERS over $200 (Not including sales tax)!!

For orders under $200 and for additional shipping options, Shopify will calculate shipping fees dependent on what service you choose and where you are located.

FOR ORDERS OVER $500, PACKAGES WILL BE SHIPPED WITH SIGNATURE REQUIRED. PLEASE MAKE ARRANGEMENTS FOR THIS WHEN ORDERING.  

The customer is responsible for any and all shipping charges related to undeliverable packages, including return to sender fees.

Shipping to a Different Address Than Your Billing

If you decide to have your package shipped to a different shipping address than your billing address, you might be called by one of our customer service people to verify the order and the charge. This is to protect our customers and our company against fraud.

Shipping Rates for International Orders

All international orders are shipped insured. Shopify will calculate shipping fees dependent on what service you choose and where you are located.

For international orders, the customer is responsible for all related duties, taxes, and brokerage fees. These fees are determined by the recipient's country and are out of our control. They are based on the retail value of the jewelry (as stated on your invoice).

The customer is responsible for any and all shipping charges related to undeliverable packages (including return to sender fees). There are no refunds for international orders where a customer declines to pay the duties and the package is treated as abandoned or returned to sender.

Unless you received an order confirmation, we have not charged your card. If your credit card was declined, you may see pending transactions for each attempt to submit payment. The pending transaction will clear up within three to five business days, depending on your bank, and will never turn into a charge. You will always get an email confirmation when an order is successfully placed on our site. Please check your billing address before submitting the order again.

Most credit cards are declined because the billing address you entered does not match the address your bank has on file, or you have entered your CVV code incorrectly. Please be sure to double check this, and if that does not work, please send us an email at info@elliotyoungla.com.

Your payment and personal information is safe. Our Secure Sockets Layer (SSL) software is the industry standard and among the best software available today for secure commerce transactions. It encrypts all of your personal information, including credit card number, name, address, so that it cannot be read over the internet.

We are required by law to collect sales tax on orders billed to the state of California.

Please feel free to contact us with any custom orders you might have. We are happy to work with you, and will discuss prices and delivery time dependent on the piece.

PLEASE NOTE: For custom pieces, all sales are final unless there is a manufacturer's defect. In the case of a manufacturer's defect, we will fix or replace the item (no exchanges or website credits).

Here are a few tips to help you find your correct ring size:

All of our rings run true to US standard size (within +/- a quarter size). It is your responsibility to make sure you've measured your finger size properly.

Temperature is important. Don't measure when your body temperature is either too cold or too hot. A cold finger shrinks while a hot finger expands causing an inaccurate reading. Only measure when fingers are at room temperature.

A wider band needs a bigger size. Rings with a particularly thick or wide band will feel tighter than a thin band; in these cases, we recommend you size up.

Big knuckles can affect your size. Your ring should fit snugly over the knuckle. If your knuckle is a lot larger than the base of your finger, measure both the base of your finger and your knuckle and select a size in between the two.

Here is a ring sizer you can print to help figure out your ring size:

Your jewelry will last longer when you pay attention to the small things.

• Moisture and salts encourage the appearance of tarnish of sterling silver, so try and keep your sterling pieces dry.
• Avoid putting on lotion or perfume right before or after putting on your jewelry.
• Keep pieces stored in individual zip lock bags. This will help prevent oxidation and scratches (This is how we ship them).
• Fasten your delicate necklaces and bracelets when storing, leaving the very end outside of the zip lock baggie to prevent them from getting tangled or knotted.
• Clean 14K Jewelry gently with a soft cloth, and Sterling jewelry with a silver polishing cloth.