FAQs
All pieces are individually finished and assembled with love in Los Angeles, California. Due to the nature of stones and handcrafted work, they may differ slightly in shape and/or color from the picture on the site. However, each piece is picked to reflect the highest quality possible.
Feel free to e-mail us with any questions, concerns, or suggestions you might have at info@elliotyoungla.com . If you want to know whether a modification is possible (in length, color, stone, material, etc.), e-mail us before you place the order. We will get back to you as soon as we can to answer your question.
*Discount codes are not applicable towards engraving, tax or shipping costs.
Materials
We use 14K Gold and Sterling silver, and a variety of beautiful stones including Diamonds, Rubies, Sapphires, Emeralds, Sleeping Beauty Turquoise, Pearls, and more. Stones are natural, so might differ in color and/or shape.
How long will it take?
Everything is made by hand, and assembled with care. Orders are processed during business hours from 10AM to 6PM Pacific time, Monday through Friday (excluding holidays). If an order is placed after hours, it will be processed the following business day.
All orders will be shipped out within approximately 3 days of receipt plus shipping time, unless you see a “pre-order” button. In the case of a pre-order where we are out of stock and making the item to order, pieces will ship in 2-3 weeks plus shipping time. Make sure to allow for this time when you order. Please note that your Credit Card will be charged upon ordering. If you need your piece quickly and it’s on pre-order, please email us to see if the item can be expedited—and if not, we can offer alternate colors/styles that can ship more immediately.
Once the order in the hands of the shipping company, Elliot Young is not responsible for shipping delays.
For domestic orders, shipping takes an additional 1-4 days depending on where in the U.S. you are located (items will be shipped from Los Angeles).
Where are we located?
We are located in Los Angeles, so please allow appropriate time when shipping.
Checking the status of an order
You may send an e-mail to info@elliotyoungla.com mentioning your order number, date ordered, and your name. We will get back to you with the status of your piece(s) and when they will be shipped/finished.
Shipping
Shipping Rates & Policies for Domestic Orders
Shipping fees per orders are as follows:
FREE USPS PRIORITY SHIPPING ON ORDERS over $200 (Not including sales tax)!!
For orders under $200 and for additional shipping options, Shopify will calculate shipping fees dependent on what service you choose and where you are located.
FOR ORDERS OVER $500, PACKAGES WILL BE SHIPPED WITH SIGNATURE REQUIRED. PLEASE MAKE ARRANGEMENTS FOR THIS WHEN ORDERING.
The customer is responsible for any and all shipping charges related to undeliverable packages, including return to sender fees.
Shipping to a Different Address Than Your Billing
If you decide to have your package shipped to a different shipping address than your billing address, you might be called by one of our customer service people to verify the order and the charge. This is to protect our customers and our company against fraud.
Shipping Rates for International Orders
All international orders are shipped insured. Shopify will calculate shipping fees dependent on what service you choose and where you are located.
For international orders, the customer is responsible for all related duties, taxes, and brokerage fees. These fees are determined by the recipient's country and are out of our control. They are based on the retail value of the jewelry (as stated on your invoice).
The customer is responsible for any and all shipping charges related to undeliverable packages (including return to sender fees). There are no refunds for international orders where a customer declines to pay the duties and the package is treated as abandoned or returned to sender.
“It looks like you charged me multiple times. Help!”
Unless you received an order confirmation, we have not charged your card. If your credit card was declined, you may see pending transactions for each attempt to submit payment. The pending transaction will clear up within three to five business days, depending on your bank, and will never turn into a charge. You will always get an email confirmation when an order is successfully placed on our site. Please check your billing address before submitting the order again.
“Why was my credit card declined?”
Most credit cards are declined because the billing address you entered does not match the address your bank has on file, or you have entered your CVV code incorrectly. Please be sure to double check this, and if that does not work, please send us an email at info@elliotyoungla.com.
Security
Your payment and personal information is safe. Our Secure Sockets Layer (SSL) software is the industry standard and among the best software available today for secure commerce transactions. It encrypts all of your personal information, including credit card number, name, address, so that it cannot be read over the internet.
Sales Tax
We are required by law to collect sales tax on orders billed to the state of California.
Custom Orders
Please feel free to contact us with any custom orders you might have. We are happy to work with you, and will discuss prices and delivery time dependent on the piece.
PLEASE NOTE: For custom pieces, all sales are final unless there is a manufacturer's defect. In the case of a manufacturer's defect, we will fix or replace the item (no exchanges or website credits).
How to Find Your Ring Size
Here are a few tips to help you find your correct ring size:
All of our rings run true to US standard size (within +/- a quarter size). It is your responsibility to make sure you've measured your finger size properly.
Temperature is important. Don't measure when your body temperature is either too cold or too hot. A cold finger shrinks while a hot finger expands causing an inaccurate reading. Only measure when fingers are at room temperature.
A wider band needs a bigger size. Rings with a particularly thick or wide band will feel tighter than a thin band; in these cases, we recommend you size up.
Big knuckles can affect your size. Your ring should fit snugly over the knuckle. If your knuckle is a lot larger than the base of your finger, measure both the base of your finger and your knuckle and select a size in between the two.
Here is a ring sizer you can print to help figure out your ring size:
Jewelry Care
Your jewelry will last longer when you pay attention to the small things.
- Moisture and salts encourage the appearance of tarnish of sterling silver, so try and keep your sterling pieces dry.
- Avoid putting on lotion or perfume right before or after putting on your jewelry.
- Keep pieces stored in individual zip lock bags. This will help prevent oxidation and scratches (This is how we ship them).
- Fasten your delicate necklaces and bracelets when storing, leaving the very end outside of the zip lock baggie to prevent them from getting tangled or knotted.
- Clean 14K Jewelry gently with a soft cloth, and Sterling jewelry with a silver polishing cloth.
Return & Exchange Policy
We want our customers to be happy with their product! If you are not satisfied, Elliot Young will accept an item for exchange or return (exceptions noted below). You may return the item within 10 days of the confirmed USPS receipt date for full credit or exchange (less shipping costs) . For either of these options, you must e-mail our customer care team at info@elliotyoungla.com to obtain a return authorization number. You will then be e-mailed an RA#, and instructions on where to ship it. The item must be unworn, and still in its original package. When we receive the item in unused condition with a return authorization number, we will give you a refund or credit minus the shipping costs, or send you a different piece depending on the circumstances. Shipping charges are non-refundable.
We stand behind the quality and handmade craftsmanship of all Elliot Young pieces. If the product is determined within 14 days to have a manufacturers defect, we will repair or replace at no cost. Although we check all merchandise for defects and damage prior to shipping, it is the buyers' responsibility to check the product upon arrival to make sure it is free of any defects.
Please note: personalized, custom, reduced priced items, and earrings, are FINAL SALE and may not be returned or exchanged.
There will be no credits or exchanges for items without a return authorization number. Your items must be returned in the original packaging, including any pouches, and other signature packaging materials. After receiving a return authorization number, all packages must be prepaid. Please return your order with an insured courier for your protection and keep your receipt. Elliot Young is not responsible for items damaged or lost in transit. Once an item is sold, Elliot Young is not responsible for any damages due to wear, negligence, modification or misuse.
Gift Returns
Items received as gifts may be exchanged for another item(s) of equal or greater value. Customer will be responsible for shipping costs.
Repairs
Our quality and craftsmanship is important to us! We accept repairs for items purchased on Elliotyoungla.com only. Repairs for items purchased at one of our retail partners must be returned through the original point of purchase. Pricing for repairs vary depending on the style. To request a repair, please email our customer care team at info@elliotyoungla.com with your original order number and a photo of the item you wish to repair. Elliot Young will assess the repair needed and will follow up within 48hrs with a return authorization and/or any charges for the repair. Any repair needed after 6 months or deemed to be caused by misuse will incur repair and shipping charges at the customer’s expense. Repairs will not be processed without a return authorization.